We design gear to go the distance — and we want you to feel just as confident in your purchase as you do on the trail. If your new gear isn’t the right fit, or not quite what you expected, our return process is simple and straightforward.

This policy applies to all purchases made directly from our website.

Quick Overview

• You have 30 days from the date of delivery to start a return.
  
• We provide a pre-paid shipping label. A $5 return shipping fee will be deducted from your final refund.
  
• Once we receive and approve your return, please allow 7-10 business days for the refund to appear on your original payment method.
  
•  Some items are not returnable: Final Sale products, gift cards, socks, and undergarments.
  

Return Eligibility

To keep things fair for every customer, returned items must arrive in original, new condition. That means:

• Unworn, unwashed, and unaltered
  
• Free from stains, deodorant marks, scents (like perfume), or pet hair
• All Outopia tags, labels, and protective liners attached and undamaged
• Returned in the original transparent garment bag

Refunds

Once your return passes inspection, we’ll issue a refund to your original payment method. Please allow 7–10 business days for it to process and appear on your statement. 

Note: original shipping charges are non-refundable.

Exchanges

Need a different size or color? The fastest way is simple:

1.  Return your original item for a refund.

2. Place a new order right away for the item you want.

This way, you don’t have to wait for an exchange to process before receiving your new gear.

Damaged or Incorrect Items

Please check your order as soon as it arrives. If something’s not right — defective, damaged, or the wrong item — email us at support@outopia.com within 7 days of delivery. Be sure to include your order number and photos of the issue so we can resolve it quickly.

This covers manufacturing defects upon arrival, not normal wear and tear, accidents, or misuse.

Our Commitment

 We want every piece of Outopia gear to feel like the right choice. If it doesn’t, our return process is here to make things simple, fair, and transparent — because the less you worry about gear, the more you can enjoy the miles ahead.