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FAQ

About Our Brand

Outopia is a high-performance outdoor gear brand founded by real trail runners. We are dedicated to using cutting-edge technology and environmentally responsible materials to create lightweight, durable, and professional equipment for trail runners and outdoor enthusiasts worldwide, making every adventure easier and safer.

Our mission is to make the world a better place through the sport of trail running. We believe that trail running can unite the world, and the spirit of outdoor exploration will inspire us to protect our natural environment together.

Our core driver is product innovation, especially in fabric technology. Our co-founder has over 30 years of experience in material R&D and was formerly the Global Director of Raw Material Development at lululemon. We focus on integrating pioneering textile technologies, such as using high-quality Merino wool from ZQ-certified sources in New Zealand, to ensure our products offer ultimate comfort while meeting the highest standards of animal welfare and sustainability.

Fabric & Technology

One of our core materials is ZQ™ certified Merino wool from New Zealand. We choose it for its exceptional natural performance, including temperature regulation, high breathability, natural odor resistance, and unparalleled comfort. More importantly, the ZQ certification guarantees that our wool comes from farms that respect animal welfare and practice sustainable land management, which aligns perfectly with our brand philosophy of protecting nature.

ZQ™ is the world's leading ethical wool certification standard. For you, this means that every Outopia product containing ZQ Merino wool is guaranteed to come from a source that ensures:

  • High animal welfare: The health and well-being of the sheep are protected.
  • Sustainability: Farms are operated in an environmentally responsible manner.
  • High-quality fiber: Only the finest wool fibers are selected.
  • Traceability: The entire supply chain, from farm to final product, is transparent and traceable.

We actively explore and integrate "future-forward materials" to reduce our environmental impact. For example, some of our products feature advanced bio-based materials like Seacell™. These materials are often derived from renewable resources, such as seaweed, and help push the apparel industry towards a more sustainable future while delivering excellent performance.

The "China Rocket" collaborative series is a unique R&D initiative aimed at pushing the limits of performance. We draw insights from aerospace engineering to develop and test our apparel under some of the most demanding conditions imaginable. This ensures our gear possesses exceptional resilience and reliability when facing extreme outdoor challenges, offering you the highest level of protection and confidence.

Fabric R&D at Outopia is led by our co-founder, Aaron Jackson. He has over 30 years of industry experience, having previously served as the Global Director of Raw Material Development at lululemon and the Director of Material Innovation for their internal innovation lab, White Space. His expertise and forward-thinking vision are the core guarantee behind our ability to continuously break through textile technology barriers and provide you with a precisely engineered, comfortable experience.

Orders & Shipping

You can browse our product catalog directly on our official website, outopia.com. After selecting your preferred products, correct size, and color, add them to your cart and follow the secure checkout process to complete your payment.

As a global brand, we are committed to serving trail running enthusiasts around the world. At checkout, you can enter your address to confirm if we ship to your country or region.

Delivery times vary depending on your location. Generally, we process and ship orders as quickly as possible. Once your order has shipped, you will receive an email with tracking information to monitor its status.

Shipping costs depend on the order's destination and the shipping method you choose. The final shipping fee will be displayed during the checkout process. We may offer free shipping promotions from time to time, so please check our homepage for announcements.

Returns & Exchanges

We want you to be completely satisfied with your Outopia purchase. If you need to make a return for any reason, please ensure the product is unworn, unwashed, and has all original tags attached. For the specific return window and procedure, please refer to the "Return Policy" page on our website.

Starting a return or exchange is simple. Please email our customer support team at support@outopia.com with your order number and the item(s) you wish to return or exchange. Our team will get back to you promptly with detailed instructions to guide you through the process.

Products & Care

We provide a detailed Sizing Guide on every product page. We recommend you compare your body measurements (e.g., chest, waist) against the guide to make your selection. If you are between sizes, you can consider the product's fit (e.g., slim fit or regular fit) as mentioned in the description to help you decide.

To maximize the lifespan and performance of your gear, we recommend following the instructions on the care label inside the garment. For Merino wool products, a gentle machine wash in cold water with a neutral detergent is typically recommended. Please avoid bleach and fabric softeners. We suggest laying the item flat to dry and avoiding direct, intense sunlight.

Sustainability is at the core of our brand. We act on this commitment starting with our raw material selection. We partner with ZQ, the world's leading ethical wool certification body, to ensure the Merino wool we use meets the highest standards for animal welfare, land management, and supply chain traceability. Outopia is one of the very few Chinese brands to be officially certified and partnered with ZQ.